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Terms & Conditions

1. General provisions

These trading conditions and conditions for complaints regulate rights and duties of contractual partied resulting from the purchase contract concluded between the seller and consumer, who is Projects, s.r.o., resident at Martina Granca Street, 3615/15, registration number: 43954782, registered in business register of the District Court, department SRO, file no. 50241/B, District Court in Bratislava I (hereinafter referred to as “seller”) and the consumer. The subject of the contract is purchase and sale of the goods at the seller’s e-shop web site.

Seller’s contact details:
Projects, s.r.o. resident ant Martina Granca Street 3615/15, registration number: 43954782, registered at the business register sro, file number: 50241/B, District court Bratislava I
Tax registration number: 2022532600
VAT registration number: SK2022532600

Premises:
Kopčianska 15 Street, 851 01 Bratislav
Telephone number: +421 02/32 11 30 70
E-mail: info@expressprint.eu
Surveillance authority:
Slovak Trade Inspection (STI)
Inspectorate STI for Bratislava District
Prievozská 32, P.O.Box 5, 820 07 Bratislava 27
Division for technical product control, consumer protection and legal division
Telephone No.: +421 02 58272172, +421 02/58272 104, fax no.: +421 02/58272 170
https://www.soi.sk
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

1.1 These trading conditions and conditions for complaints valid at the day of conclusion of the purchase contract are an integral part of the purchase contract. Provided that the seller and consumer conclude a written purchase contract and agree on conditions different from these trading conditions and conditions for complaints, provisions agreed within the purchase contract shall be prioritised over these trading conditions and conditions for complaints. Thus agreed conditions must not depart from other legal provisions (shortening of the period to return goods, warranty period and so on).

1.2 Additional contract drawn up for the purpose of these trading conditions and conditions for complaints is the contract on which the consumer acquired the goods or is provided a service in relation to the subject of the purchase contract, provided that the goods are supplied or the service performed by the seller or the third party upon their mutual agreement.

1.3 Any purchase price published at any web page related to the e-shop operated by the seller includes VAT in the amount stipulated by the currently valid legal regulation of the Slovak Republic and does not include the shipping price or other optional services. All special offers are applicable until stocks are exhausted, unless otherwise defined at particular goods.

1.4 The seller reserves the right to adjust the price of goods published at any web site related to the e-shop and operated by the seller. Purchase price adjustment does not pertain to the purchase price agreed in a purchase contract concluded prior to the purchase adjustment, regardless the fact, that the goods have not yet been delivered.

1.5 Provided that the seller does not meet their obligations stipulated in currently valid legal provisions of the Slovak Republic or European Communities, or in these trading conditions and conditions for complaints, the consumer may exercise their right against the seller at the respective court.

2. Order

A purchase contract is a document intended for the purpose of selling and purchasing goods or products between a seller and customer. It is based on binding confirmation of your order. Submission of your order by an order form at the web page or by an e-mail in which the customer explicitly confirms the order, is considered as a binding order confirmation. The e-mail order must be confirmed by the seller in writing. Electronic shop deals with selling goods produced in accordance with consumer’s special requirements, tailored-made goods or goods intended solely for one consumer. The contracting party therefore loses their right to terminate the contract pursuant to the Act No. 102 § 7 Art. 6 from 2014.   An order seller (or its part) confirmed by the seller is considered as bilaterally binding, unless the conditions agreed at the time of confirmation are breached. Termination of the contract in case of goods which were not produced in accordance with special consumer’s requirements is possible within 14 days from the time of the conclusion of the contract, or 14 days from the time of the receipt of goods (business card cases, envelopes without imprint and other).

The seller have informed the consumer clearly, unambiguously, intelligibly, immutably and prior to the submission of the order on pre-contractual information related to complaint, payment, trading, shipping and other conditions and the consumer understands:

a) that should the consumer terminate the contract, the consumer will bear all the costs related to the return of goods to the seller, pursuant to § 10 Art. 3 of the Act no. 102/2014 Coll. on consumer protection in relation to sales of goods or provision of services based on distance and off-premises contracts (hereinafter mentioned to as “Act on consumer protection in relation to sales based on distance contracts”)

b) that the consumer is obliged to pay-off the price for the true fulfilment of contractual obligations, pursuant to § 10 Art.5 of the Act on consumer protection in relation to sales based on distance contracts, provided that the consumer terminates the contract after giving the seller an explicit consent to produce the goods, pursuant to § 4 Art. 6 of the Act on consumer protection in relation to sales based on distance contracts and provided that the consumer had been informed on trading and complaint conditions in prior.

c) circumstances in which the consumer loses their right to terminate the contract

d) the obligation to make a prepayment or provide other financial security on the request of the seller and on conditions pertaining to provision of such prepayment, provided that the seller informs the consumer on such obligation and the information is included in the purchase contract as well as on the relevant catalogue web site of the e-shop and in these trading conditions and conditions for complaints

e) that the consumer has been informed on circumstances in which the consumer loses their right to terminate the contract in these trading conditions and conditions for complaints

Conditions such as contents of an order (exact specification of the goods and their volume), price paid for goods (shipping conditions according to the price list) and delivery time are considered as essential.

PAfter submission and approval of the order, a graphic designer contacts the consumer by an e-mail or, if necessary, by telephone, to discuss the proposed design or to check the already existing design. The final version is then sent to the consumer for approval. Following consumer’s approval, the order is sent to be printed. The consumer holds responsibility for all errors and flaws in the design which had been approved.

The order shall be produced after the design is approved. In case of delivery by a courier or freight service provider, the consumer will receive a sms or an e-mail containing information pertaining to the dispatched consignment.

The consumer is fully responsible for materials provided to the seller in order to proceed the order. The provided materials are in accordance with the Copyright Act. Graphic designs in online editor as well as graphic designer’s works are intended exclusively for printing purposes and shall not forwarded to the consumer.

3. Provision of discounts and benefits:

Discount codes - Discount cards with codes from 1 % to 100 %.

Discounts cannot be combined.

4. Delivery conditions

Provided that the seller and consumer did not agree otherwise in the purchase contract, the seller is obliged to deliver the ordered goods without any unnecessary delay no later than 30 days since the conclusion of the purchase contact. Should the seller fail to fulfil their contractual obligations and not deliver the goods as stated in the previous sentence, the consumer shall call upon to ask for delivery in the appropriate time specified by the consumer. Provided that the seller fails to deliver the goods even within that additional period of time, the consumer is entitled to terminate the contract (in case of orders including creation or customization of a graphic design and an advance payment is required, the delivery period is defined from the day when the binding approval was given and the advanced payment credited to the seller’s account.)

The place of delivery is defined in accordance with consumer’s order. The order is considered as delivered after handling the subject of the contract for shipping. Delivery to the address is provided by a freight company chosen by the consumer. The consignment containing goods also includes a tax invoice, provided that the consumer had not chosen an electronic invoice in PDF format. Electronic invoice shall be sent to the addressee by an e-mail at the moment of dispatch and it is also available at consumer’s account.

Distribution of goods is ensured within the entire EU (or even outside of EU). The specific shipping mode shall be chosen by the consumer in the section Order. While ordering goods, the consumer gets information on the expected delivery time. The delivery date can be delayed by the time spent on drawing design or customisation of the graphical design, or even by waiting for the advanced payment. With regard to shortness of delivery time, delivery date might not be guaranteed in case of unexpected events such as failure of technical equipment necessary to proceed the order.

The supplier can cancel the order in case of unavailability of goods or if stocks are exhausted and it is not possible to deliver products within the period stipulated in these trading conditions even if all efforts which can be justly expected from the supplier were made. The order can be also cancelled in case that it is not possible to deliver products of such quality and for such price as specified by the e-shop, unless the seller agrees with the consumer on compensatory services. The consumer shall be informed on cancelation of the order by phone or e-mail and should the purchase price or its part had been paid, these financial means will be returned within days to the bank account defined by the consumer, unless agreed otherwise.

The consumer has the right to terminate the order by an e-mail or phone sooner than any work was completed (e.g. graphic design, preparation for printing, printing and other). Provided that the purchase price or its part had been paid, these financial means will be returned within 7 days to the bank account defined by the consumer, unless agreed otherwise.

Provided that the consumer does not provide an adequate assistance to complete the order (approval for the print, advanced payment, provision of materials and so on) no later than 14 days from submission of the order without previous termination of the contract, the contractual parties agree that the consumer is obliged to pay a cancellation fee up to the amount of real costs borne by the seller at the maximum, unless otherwise agreed in the purchase contract.

5. Shipping

Collection in person
Collection in person can be carried out on the basis of the agreement between the seller and consumer.

Courier and freight services
Goods are transported by UPS, GLS, DHL ore Carespress couriers.

The valid shipping price list is available at the web page https://expressprint.eu/static/price-list separately for each product or directly while placing an order. Shipping costs can differ with regard to the chosen shipping mode, weight and size of the consignment.

6. Payment for goods

VAT is included in all prices paid for goods and services and all fees in the e-shop. All special offers are applicable until stocks are exhausted, unless stated otherwise at particular products. It is possible to pay for goods by means of cash on delivery (+ 1 EUR incl. VAT), by card (in case of collection in person), bank transfer - SK94 0200 0000 0024 5709 8756 (the consumer is obliged to use the correct variable symbol stated on the invoice), or using services such as Sporopay, VUB Payments, Tatrapay, CSOB Payments, Payment Online – Poštová banka, UniPlatba, PayPal, or CardPay.

In case of a bank transfer, the consumer is obliged to pay the outstanding amount upon the invoice sent to them by an e-mail or altogether with ordered goods to the address given in the order, depending on consumer’s choice.

Provided that the consumer did not receive the invoice, they are obliged to inform the seller without delay, so the consumer will be able to pay before the payment is due.

The invoice is due in 7 days from the date of issue. Should the invoice not be contested to the maturity of the due date, it is understood that the invoice is correct and delay in payment in the stipulated period results in the obligation to pay a charge delay amounting, in case that the deptor had concluded a consumer contract, to the interest on delay stipulated in accordance with regulations of civil rights. In cases regulated by the Act No. 531/1991 Coll. of the Commercial Code as amended, thee seller has the right to require an interest on delay up to 0.05 % from the outstanding amount for each day of the delay. The seller reserves the right to inform the consumer on the delay by a registry manager, reminders in writing or by SMS.

Sums charged for reminders (excluding consumers who will not be charged such sums) and interests on delay are requested, as there are asset management costs to be covered. Therefore we kindly ask you to pay your invoice in the due time and avoid mutual complications.
Please, let us know if there is any obstacle to pay the invoice. We are always willing to reach an agreement with our consumer sooner than the reminder is sent.

Guaranty and return of the goods

Guaranty
The goods purchased in the e-shop ExpressPrint are subject to standard 24 month guaranty unless stated otherwise. This guaranty period begins when the consumer receives the goods. After delivery, the purchaser is obliged to check completeness of the order and report eventual differences to the supplier immediately within 48 hours after the receipt of the goods. Belated complaints on incompleteness will only be recognized if the consumer proves, that the difference occurred sooner or at the time of their receipt.

More detailed information on guaranty and complaint handling policy are available in complaint order.

Return of the goods
The consumer is entitled to terminate the purchase contract without giving a reason, pursuant to provision § 7and following Act No. 102/2014 Coll. on consumer protection in relation to sales of goods or services based on distant contract (hereinafter referred to as “Act on protection of goods based on distant contracts”) within 14 days from the receipt of the goods or from the day of conclusion of the contract on provision of services or contract on provision of electronic content not supplied on a tangible medium, provided that the consumer fulfilled their obligations and provided information properly and timely, pursuant to § 3 of the Act on protection of goods based on distant contracts. The consumer may terminate the purchase contract on the purchase of goods even before the date on which the due-time for termination of the contract starts.

The consumer is obliged to send the goods back to the seller’s place of residence or handle them to the seller or the person authorised by the seller to take over the goods without any unnecessary delay, no later than 14 days following the day when the contract was terminated. This does not apply if the seller suggested to take over the goods in person or by other authorised person. The period in accordance with the first sentence in this point of trading conditions and conditions for complaint is considered as met if the goods were handled for shipment no later than at the last day of the stipulated period.

The seller is obliged to return all payments to the consumer no later than 14 days since the receipt of the notification on termination of the purchase contract, i.e. all payments received on the basis of the purchase contract or in relation to it including shipping and delivery costs, postage and any other costs and fees. This does pertain neither to additional costs, should the consumer have chosen any other type of delivery than the cheapest common shipping mode offered by the seller, nor to costs for additional serviced if these were subject of the contract and if these were provided to the full extent.

According to this point of these trading conditions and conditions for complaints, the seller is not obliged to return payments to the consumer sooner than they receive the goods or while the seller does not prove dispatch of the goods back to the seller, unless the seller suggests to take over goods in person or by the authorised person.

Should the consumer terminate the purchase contract, any other additional contracts related to the purchase contract which has been terminated, shall be cancelled.

The consumer is responsible for reduction in the value of the goods resulting from handling beyond the need to find out about its characteristics and functionality. Should the consumer terminate the purchase contract and delivers the seller goods with reduced value, used, damaged or incomplete, the consumer is obliged to pay all the costs which occurred in relation to repair of the goods and their return to original state.

Pursuant to regulation § 7 Art. 6 of the Act on consumer protection of goods based on distant contracts, the consumer cannot terminate the contract if:

a) sales of goods produced in compliance with consumer’s special requirements, custom-made or goods intended exclusively for one particular consumer

b) provision of electronic content not supplied on a tangible medium, provided that the consumer, prior to provision, has given an explicit consent and declared that they were properly instructed that the right to terminate the contract expires by giving the consent.

8. Final provisions

8.1 Contractual parties agreed that should the consumer be a natural person, they are obliged to give the seller their first name, surname, permanent address including postcode, telephone number and e-mail address for the purpose of proper preparation and delivery of orders.

8.2. Contractual parties agreed that should the consumer be a a legal person, they are obliged to give the seller their business name, company address including postcode, company registration number, VAT registration number (if allocated), telephone number and e-mail address. These data are provided for the purpose of proper production and delivery of the order.

8.3. A consumer registered at the e-shop may check on and amend provided personal data any time after logging in to the e-shop website in the section: https://www.expressprint.eu/my-account/data. Registration can be cancelled by an e-mail to info@expressprint.eu requesting personal data erasure from our database.

8.4. The seller hereby informs the consumer that, pursuant to Art. 6 (1) letter b) of the Regulation of the European Parliament and the Council (EU) 2016/679 from 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (Genera Data Protection Regulation), (hereinafter referred to as “Directive”), while concluding a purchase contract, the seller as a data controller will process consumer’s personal data without their consent, seeing that processing of consumer’s personal data is necessary to meet obligations of the purchase contract, in which the consumers acts as one of contractual parties. Consumer in this regard becomes a data subject.

8.5. Pursuant to Art 6(1) letter f) of the Directive, the seller may process consumer’s personal data on the basis of legitimate interest for the purpose of direct marketing and send consumer information on new products, discounts and special offers on goods or services even after the purchase is completed and the ordered goods or services are delivered.

8.6. The seller takes an obligation to deal with consumer’s personal data in compliance with current legislation of the Slovak Republic.

8.7. The seller hereby declares, that pursuant to Art. 5(1) letter a) and letter b) of the Regulation, consumer’s personal data will be obtained exclusively for the purpose stated in these business conditions and conditions for complaints.

8.8. The seller declares, that personal data intended for other purposes than defined in these business conditions and conditions for complaints shall be obtained by special adequate legal basis. The seller further ensures that these personal data will be processed and used explicitly for the purpose they were originally intended and will not be combined with personal data obtained for other purposes or to fulfil obligations of the purchase contract.

8.9. Sooner than the order is completed, the consumer will be asked to thick a field stating that the seller have sufficiently, intelligibly and unambiguously informed the consumer on:
a) their identification data given in the Art. 1 of these business conditions and conditions of complaints proving seller’s identity,
b) seller’s contact data or contact data of consumer’s responsible person,
c) purpose of personal data processing, i.e. conclusion of the purchase contract between the seller and consumer and the legal basis of personal data processing,
d) the fact that the consumer is obliged to provide required personal to conclude the purchase contract, produce and deliver the order,
e) the fact that if processing of personal data is based on Art. 6 (1) letter f) and seller’s legitimate interest is direct marketing,
f) the identification data of the third party, i.e. a freight company delivering the ordered goods or identification data of other receivers’ to the consumer, category of personal data receivers, if they exist,
g) the period during which the data are to be retained, or criteria for setting this period,
h) on the existence of the right to require the access to seller’s personal data and the right of erasure or amendment or restriction of personal data processing or the right to object against processing as well as the right for data trasmision
i) the right to submit a complain to a surveillance authority
j) on the fact, whether the provision of personal data is legal or whether it is a contractual obligation necessary to conclude a contract, whether the consumer is obliged to provide personal data and possible consequences resulting from the failure to provide such data,
k) the existence of automated decision making including profiling; The consumer has the right to obtain a copy of processed personal data from the seller and also has the right to obtain all the above mentioned information. Every other copy the consumer may require can be charged by the fee corresponding to administrative costs necessary to create the copy.

8.10. The seller declares that they will proceed personal data in accordance with good practice and act in the way which does not preclude the Regulation or any other generally binding legal regulations and shall not circumvent them.

8.11. Pursuant to the Regulation the seller provides the consumer whose data are being processed the following information:
a) seller’s identity and contact details or, in relevant cases, data of the seller’s representative
b) contact data of the potential responsible person
c) the purpose of processing for which the personal data were intended as well as legal basis of the processing,
d) on seller’s or third party’s legitimate interests, provided that the processing is based on Art 6(1) letter f),
e) group of receivers or category of personal data receivers, if they exist
f) information on seller’s intention to transfer personal data to the third country or international organisation, if relevant
g) period for which the personal data are to be retained or criteria for setting this period
h) information on the existence of the right to require the access to seller’s personal data from the seller and the right to amend or erase them or the right to object against personal data processing and the right to verify data accuracy,
i) the right to submit a complain to a surveillance authority,
j) information on the fact whether the provision of personal data is legal or contractual requirement or requirement necessary to conclude the contract or whether the consumer is obliged to provide personal data as well as possible consequences resulting from the failure to provide such data
k) the existence of automated decision making including profiling;
The consumer has the right to obtain a copy of processed personal data from the seller and also has the right to obtain all the above mentioned information. Every other copy the consumer may require can be charged by the fee corresponding to administrative costs necessary to create the copy.

8.12. Provided that the consumer exercise their right in accordance the point 9.11 in writing or electronically and it is clear from the content that the consumer exercises their right in accordance with 9.11, the requess is considered as submitted in terms of this Provision.

8.13. The consumer has the right to object to seller’s data processing in case that the consumer foresees that the given data would be processed for direct marketing purposes including profiling in connection with direct marketing. Provided that the consumer objects such processing, the seller ceases processing of personal data in relation to direct marketing from the date of the receipt of such objection and respective consumer’s personal data cannot and will not be processed for such purpose.

8.14. Provided that the consumer suspects that their personal data are processed without authorization, the consumer has the right to submit a complaint to the Office of Personal Data Processing of the Slovak Republic. Provided that the consumer does not have the full legal capacity, their legal representative can exercise their rights for them.

8.15. The seller adopts appropriate regulations to provide the consumer with all information mentioned in the point 9.11 in transparent, intelligible and easily accessible way, expressed clearly and simply. The seller shall provide information electronically or by other means in compliance with the Regulation or agreed with the consumer.

8.16. The consumer shall be provided information on regulations adopted due to consumer’s request without unnecessary delay in each case within one months from the receipt of the request.

8.17. The seller hereby informs the consumer, that in respect to the performance of the contract, it is supposed that their personal data will be provided and accessed to the following third parties or categories of receivers:
- Slovenská pošta, a.s., resident at Partizánska cesta 9, 975 99 Banská Bystrica, reg. no: 36631124, registered in the Business register of the District court Banská Bystrica, department Sro, file no.9084/S;
- GLS General Logistics Systems Slovakia s.r.o., Lieskovská cesta 13, 962 21 Lieskovec, Reg. no: 36624942, registered in the Business register of the District court Banská Bystrica, department Sro, file no.9084/S;
- Slovak Parcel Service s.r.o., Senecká cesta 1, 900 28 Ivanka pri Dunaji, reg. no: 31329217, registered at: Bratislava I, Oddiel Sro. file no. 3215/B.
- DHL Express (Slovakia), spol. s r. o., Letisko M. R. Štefánika 820 01 Bratislava, reg.no: 31342876, registered at Bratislava I, odd. Sro, file no.4400/B
- Exponea s.r.o., Twin City B, Mlynské Nivy 12 821 09 Bratislava, City District of Bratislava-Staré mesto, reg.no: 50017560, registered at: Bratislava I, department Sro, file no. 107011/B
- Google Slovakia, s.r.o., Karadžičova 8/A 821 08 Bratislava, City District of Bratislava-Staré mesto, reg.no: 45947597, registered at: Bratislava I, department Sro, file no. 69098/B
- Facebook, Inc, Menlo Park, California
If you are not satisfied with the quality of print we will return your money or create corrected printed materials at your earliest convenience. The guaranty pertains to all types of printed materials up to EUR 150. In case of more expensive orders, we shall provide you with a free sample. In case you are not satisfied with printing quality, ExpressPrint shall return your money or create corrected printed materials for you. The guaranty pertains to all types of printed materials up to 150 EUR. For orders with higher amount we shall provide you a free sample. We hold SAEC certificate Safe Purchase and Heuréka Customer Attested. Every moment we perceive our customer as a long-term partner and we treat them accordingly. To ensure functionality, improve your services, for analysis of page visit rate and marketing purposes we use cookies. Apart from us, another receiver of cookies is Google Ireland Ltd. for purposes of web analytics. For more information see the section Personal Data Protection.

9. Final provisions

9.1. Provided that the purchase contract is concluded in the written form, any amendment must also be in written form.

9.2. The contractual parties agreed that their mutual communication will take form of e-mail messages.

Relations which are not governed by these trading conditions and conditions of complaitns are subject mainly to provisions of the Act.no 40/1964 Coll. of the Civil Act as ameded, Act no. 22/2004 Coll. on electronic trade and amending and supplementing the Act no. 128/2002 Coll. on state control of the internal market in the consumer protection issues and amending and supplementing some Acts of the Act. no. 284/2002 Coll. as amended, Act. no. 102/2014 Coll. on consumer protection on the sale of goods and provision of services based on distant contracts or contract concluded away from business premises as amended and supplemented, Act. no. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offences as amended and supplementing as well as the Act no. 513/1991 Coll.the commercial code as amended.

9.4. These trading conditions and conditions of complaints shall enter into force in relation to the customer at the day the purchase contract is concluded.

9.5. The consumer will be asked to tick the field and thus confirm, that they have been informed of these trading conditions and conditions of complaints, read them, understood their contents and that the consumer agrees with them to the full extent.

Should some of provisions in these trading conditions became invalid, ineffective or unrecoverable, the validity, effectivity and recoverability of other provisions remains intact. The contractual parties undertake to substitute such invalid, ineffective or unrecoverable provision by valid, effective and recoverable provision which would guarantee the given objective in the best possible way. In the meantime, the relevant legislation of the Slovak Republic remains in force.

These conditions shall be valid from 8 March 2017.

Complaints procedure

The easiest way to lodge a complaint
Please, follow these instructions to logde the complaint.

Guaranty
A standard legal guaranty of 24 months pertains to all goods purchased at the online shopping site ExpressPrint unless otherwise specified. This guaranty period runs from the day when a consumer receives the goods.

A complaint period of 24 months starting at the day of the receipt of any service pertains to all printing and other services provided by the online shopping site ExpressPrint. However, the consumer is obliged to submit a complaint immediately, following the knowledge of any defects.

The after-sales service is provided by the operator of the online shopping site. A consumer takes note that the person authorised to perform after-sales maintenance and assessment is: Antalis a.s. a Konica Minolta Slovakia spol. s r. o.

The guaranty does not pertain to defects which have been drawn to consumer’s attention or on which they must have been aware of regarding circumstances under which the contract was concluded.

Complaints on goods
Should the consumer find any deffects on the delivered goods or services within the guaranty period, the consumer is entitled to raise a complaint about the goods and submit it to the producer. Rights arising from responsibility for defects may be applied at seller’s residence or at any other seller’s business place. The consumer can find more information at the phone number +421 2 32 11 30 70 or at the e-mail address info@expressprint.eu
Complaint handling procedure:
1.  A consumer is obliged to properly pack the goods and thus secure them against possible mechanical damage during transportation.
2.  An accompanying letter specifying the subject of the complaint shall be attached to the consignment. The consumer provides their contact details (name, phone number, e-mail, address and a bank account number).
3.  A proof of payment shall also be attached to the consignment. It acts as a letter of guarantee for the goods under complaint.
4.  This consignment is then delivered to the supplier’s address: ExpressPrint, Projects s.r.o., Kopčianska, 851 01, the Slovak Republic. It is highly reccomended to take out consignment insurance. ExpressPrint would not receive goods paid by cash on delivery.
5.  Once the supplier receives the consignment with the goods under complaint, they draw up a complaint protocol which is to be sent to the consumer by an e-mail specified at the accompanying letter.
6.  The supplier assesses and decides on complaints immediately, in complex cases within 3 working days. In justified cases, especially if a complex technical assessment of the status of goods is necessary, the complaint must be handled no later than 30 days from the day the complaint was raised. After expiry of this period, the consumer has the right to withdraw from this contrat or the right to exchange the goods. Provided that the complaint will not be refused for a relevant reason, the consumer will be offered to exchange or repair their goods or to have their money returned.
7.  The consumer will be informed on the result of the complaint procedure immediately after completion of the procedure by the phone. At the same time, a complaint protocol will be delivered to the consumer by mail.
8.  Exchanged or repaired goods will be sent back to the consumer at seller’s costs.
Should there be an eliminable defect, the complaint will be resolved in accordance with consumer’s decision in the following way:
a) the seller ensures elimination of the defect or
b) the seller exchanges defective goods.
In case of the money refund, the sum will be refunded promptly and transferred to the consumer’s account no later than 7 days from the termination of the proceedings..
9. Should there be a defect which cannot be eliminated or should there be one and repeatedly occurring eliminable defect or several eliminable defects preventing the goods to be properly used as if there would not be any defect, the seller shall resolve the complaint in accordance with consumer’s desicion in the following way:
a) exchange goods for any other functional goods with the same or better technical parameters or
b) refund of the price paid for the goods.

The guaranty can be applied to the goods and printing services only if the consumer delivers all pieces and items included in the given consignment to the supplier.

Complaint on the incompleteness of the consignment
When a consumer receives the consignment under complaint, it is necessary to check the completeness of the consignment and compare it with the submitted order. The consumer is obliged to inform the supplier within 48 hours from the receipt of the consignment. Complaints on the incompleteness of the consignment can be accepted only if the consumer proves that the given defect had occurred at the time when the consignment was received.

Complaint on the mechanical damage to goods during transportation
The seller is obliged to package the goods in order to avoid any damage during transportation. The seller is also obliged to deliver the invoice which also acts as the letter of guarantee. The seller is obliged to deliver the goods for the price specified in the price list at the website, unless otherwise agreed with the consumer.

The consumer is obliged to check the packaging as well as contents of the consignment and receive it only if it is not damaged. Otherwise, it is necessary to draw up a protocol on the damage with the courier or refuse to receive the consignment. The consumer is also obliged to pay for the goods no later than the payment date specified at the invoice.

The seller must be informed on the mechanical damage of the product in the undamaged area immediately after the receipt of the consignment. Claims resulting from defects found on the damaged goods in later time can only be imposed if the consumer proves, that the defects on the goods had occurred at the time of the receipt from the carrier.
The seller does not bear any responsibility for the failure to deliver consignments because of unforeseen obstacles or submission of the incorrect consumer’s address.
Should the consumer refuse to receive the goods delivered by the courier without the previous written withdrawal from the contract and despite the fact, that the goods meet all conditions for the receipt, this act shall be considered as an infringement of the purchase contract and the seller is entittled to obtain compensation of the price of the goods and transport.

Based on consumer’s decision applied pursuant to the provision no. § 622 and provision no. 623 of the Civil Code, the seller or other entitled person obliged to determine the method of settling the complaint immediately, pursuant to the provision § 2 letter m) of the Act, in more complex cases within the 3 days from the start of the procedure, in justified cases, when a complex technical assessment of the goods is required, no later than 30 days from the start of the complaint procedure. The complaint shall be settled immediately by the entittled person after the method of settlement is defined. In justified cases it is possible to settle the consignment later. However, the settlement of the complaint cannot take more than 30 days since the complaint was raised. After the expiry of the period laid down to settle the complaint, the consumer has the right to withdraw from the contract or exchange the goods for new products. The seller informs consumer on the termination of the complaint proceeding and on the result of this process in the way agreed by both contractual parties (by an e-mail and registered letter). A complaint protocol will be delivered to the consumer with the consignment. Should the consumer submit the complaint during the first 12 months from the conclusion of the contract, the seller can refuse the complaint solely on the basis of the expert’s opinion or issued by the authorized, notified or accredited person or on the opinion of the designated person (hereinafter referred to as “professional assessment of the goods”). Regardless of the outcome of the assessement, the seller cannot require consumer to cover the costs of professional assessment of the goods or any other costs related to the professional assessment of the goods.

Provided, that the consumer submited the complaint of the goods after the expiry of the 12 months period following the conclusion of the purchase contract and the seller refused this complaint, the person who dealth with the complaint is obliged to specify in the document of the complaint settlement, where and what authority can make the professional assessment of the goods. Provided that the seller sends the goods for professional assessment to the entitled person defined in the document of the complaint settlement, the costs of the professional settlement as well as any other costs related costs are borne by the seller regardless the results of the professional assessment. Should the consumer prove seller’s responsiblity for the defect on the goods under the complaint by means of a professional assessment, the complaint can be submitted again; the guaranty period does not continue in the process of the professional assessment. The seller is obliged to cover all the costs spent on the professional assessment of the goods as well as any other related costs no later than 14 days from repeatedly submitted complaint. Repeatedly submitted complaint cannot be refused.

Should the consumer be dissatisfied with the method of complaint settlement defined by the seller, or should the consumer consider that the seller infringed their rights, it is possible to contact the seller and seek the remedy. Should the seller refuse to seek the remedy or does not answer within 30 days after its receipt, the consumer has the right to draw up a proposal to begin proceedings for alternative resolution of the dispute, pursuant to the § 12 of the Act No. 391/2015 Coll. on alternative consumer dispute resolution on amendments of certain laws as amended. The respective authority for alternative resolution of consumer disputes with the seller (Project, s.r.o.) is the Slovak Trade Inspection (Prievozská 32, 827 99 Bratislava 27, www.soi.sk r any other respective and entitled legal person registered in the list of entities at the Ministry of Economy of the Slovak Republic (the list is accessible at the page www.mhsr.sk); a consumer has the right to choose and contact one of the above mentioned subjects entitled for an alternative resolution.

The consumer may use the platform for dispute resolution to sort out their dispute on-line at the page accessible at the web site http://ec.europa.eu/consumers/odr/.